Terms and Conditions

By becoming a customer of McCreary’s Tees, you agree to purchase in accordance with all of the following terms and conditions. McCreary’s Tees does not sell to the general public. Our channel of distribution is through commercial screen printers, embroiderers and advertising specialty professionals. Prospective customers must supply a valid State Re-sale License/Permit. Members of industry organizations such as the Advertising Specialty Institute (ASI) or the Promotional Products Association International (PPAI) should provide their membership number with their New Customer application.

Prices are subject to change without notice. Customers will be charged the prices in effect at the time of invoicing. Orders submitted via our website receive web pricing. All merchandise is subject to change or withdrawal, or may be out of stock. We assume no liability for delays in shipping or failure to deliver due to our inability to obtain needed products. There is no minimum order. All orders of less than $150 in merchandise are subject to a $3.00 Invoice Fee. Under normal conditions, please allow three hours for the processing of pick-up orders.

Once submitted, whether via phone, FAX, email or our website, all orders are final and cannot be changed.

Orders to be shipped via FedEx, or UPS must be received by 3:00 PM for same day shipping. Orders to be shipped via ANY expedited service, must be received by 2:00 PM. If, per our choice, an order that qualifies for free freight is to be shipped via truck, the order may not ship until the following business day. If you have any questions regarding how your order might be shipped, please contact Customer Service. Orders placed after the times noted above, may ship the following business day. Due to inconsistent pick up times and capacity issues with carriers, we currently cannot promise same day shipping even if an order is received by the above cutoff times.

Orders of over $150 shipped within Arizona may be eligible for free freight. Orders of over $200 shipped in to California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Texas may be eligible for free freight. All shipments are FOB Phoenix, AZ. YOU MUST SELECT, “FEDEX GRND/FREE FREIGHT PROMO” AT CHECKOUT TO RECEIVE FREE FREIGHT. We may, at our discretion, choose to ship an order that qualifies for free freight via truck. Such orders may ship the following business day no matter the time the order is placed.

Accounts must be in good credit standing to be eligible for free freight. Accounts not meeting this criteria, may experience delays in shipping or be required to pay freight charges.

McCreary’s Tees cannot be responsible for any delay by the shipper or for any damages incurred due to such a delay. Third party billing is NOT available for any manner of service or carrier.

Free freight is available on DROP SHIP orders exceeding $200 from BELLA+CANVAS or Liberty Bags to addresses in Arizona, California, Colorado, Nevada, New Mexico and Utah. (Some Liberty Bags items such as the FT002 All Star Chair and the FT006 Stadium Seat are not eligible for free freight.) Free freight is available on DROP SHIP orders from Badger Sport to addresses within the lower 48 states on orders exceeding $300. Badger Sport orders that qualify for free freight ship only via UPS three day service. All orders, including drop ship orders from other warehouses, must qualify on their own for free freight to the areas listed above. There is no free freight program at this time for orders shipped from Sportsman Cap and Bag, or Burnside. Drop shipments direct from our suppliers cannot be altered or canceled, and once placed, our prior approval is required for any returns. If with our prior approval, a drop ship order is returned, freight charges both ways for the original shipment, any additional freight for the return shipment from McCreary’s Tees to the vendor, and any fees associated with the return will be deducted from any credit amount due. Please contact Customer Service prior to placing your order if you have any questions.

If you have a problem or discrepancy with an order, contact our customer service department at (602) 470-4200 or (800) 541-1141 for a Return Authorization Number. Please have your invoice available for reference. No returns will be accepted without a valid Return Authorization Number. If goods are returned without a valid Return Authorization Number, the goods will be returned to the customer at the customer’s expense. Returned orders are subject to a re-stocking fee of 15% or $10.00, whichever is greater. All refused shipments will be subject to a restocking fee of 15% or $10.00, whichever is greater. If McCreary’s Tees has paid the freight charges for any order that is subsequently refused, the customer will then become liable for any and all freight or shipping fees (both ways) associated with that order. All charges associated with any refused shipment must be settled prior the customer’s next order. Cancelled orders will incur a restocking fee of 15% or $10.00, whichever is greater. Will Call orders not picked up within seven days of order date will be considered cancelled, the goods returned to our stock and the purchaser will incur a re-stocking fee of 15% or $10.00, whichever is greater. Any other fees or charges related to the cancelled order will also be charged to the purchaser. Claims for shortages, damages or defects must be made within five working days of receipt of order. Merchandise may not be returned after 30 days from date of invoice for any reason. Discontinued items may not be returned at any time.
Drop ship orders are subject to the policies of the manufacturer. Effective January 28, 2022, Sportsman drop ship orders may not be returned for any reason.

It is the responsibility of the PURCHASER to completely check in all orders prior to contacting McCreary’s Tees regarding any problems with the order. Altered or printed garments may not be returned. Garments should be inspected prior to decorating. If the order is shipped to a third party, IT IS STILL THE RESPONSIBILITY OF THE PURCHASER TO HAVE THE ORDER CHECKED FOR ACCURACY. If you receive the wrong items and alter or print them, you will be invoiced for those items. We will then provide the correct items to satisfy the original order and invoice. We may require evidence, photographic or other before authorizing any return or replacement for damaged goods.

A store credit will be given when payment is due a customer for any reason. A store credit may be used toward any future purchase any time after the credit has posted in our system. If a credit card was used when placing an order, a credit may be issued against that SAME card if a credit is due. No refunds, cash or other, will be given at any time.

If you have any questions regarding our payment terms, please contact our Credit Department at (800) 541-1141 or locally at (602) 470-4200. NET TERMS. Terms are granted only after a fully completed credit application has been submitted and approved by our Credit Department. A finance charge of 1.5% per month will be applied to any balance beyond established terms. We reserve the right to revoke credit terms at any time. CREDIT CARDS. We accept Visa, MasterCard, Discover and American Express. Our pricing is established with the expectation of payment via cash or check. For that reason, Credit Card orders are subject to a cash discount loss of 3%. If a credit card is used to clear a term account, a 3% cash discount loss will be added prior to posting. COMPANY CHECK: With prior approval, a company check may be used to pay for Will Call orders. To apply for company check privileges, request an application from your customer service representative or our credit department. You may also find the required form under “Resources” on our website. RETURNED CHECKS. A $30.00 fee will be charged for all returned checks regardless of reason.

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