Terms and Conditions

BECOMING A CUSTOMER
McCreary’s Tees does not sell to the general public. Our channel of distribution is through commercial screen printers, embroiderers and advertising specialty professionals. Prospective customers must supply a valid State Re-sale License/Permit. Members of industry organizations such as the Advertising Specialty Institute (ASI) or the Promotional Products Association International (PPAI) should supply their membership number with their New Customer application.

ORDERING, PRICING AND AVAILABILITY
Prices are subject to change without notice. Customers will be charged the prices in effect at the time of invoicing. Orders submitted via our website receive web pricing. Phone or FAX orders may be invoiced at piece, dozen or case pricing as applicable. All merchandise is subject to change or withdrawal, or may be out of stock. We assume no liability for delays in shipping or failure to deliver due to our inability to obtain needed products. There is no minimum order. All orders will have a $3.00 processing fee added to the order. Under normal conditions, please allow three hours for the processing of pick-up orders. Once submitted, whether via phone or our website, all orders are final and cannot be changed. Drop shipments direct from our suppliers cannot be altered or cancelled, and once placed, our prior approval is required for any returns. If with our prior approval, a drop ship order is returned, freight charges both ways for the original shipment and for the return shipment, plus any fees associated with the return will be deducted from any credit amount due.

SHIPPING FROM OUR PHOENIX WAREHOUSE (All Times are Arizona Time)
Orders to be shipped via OnTrac into the Las Vegas area, must be received by 3:00 PM for same day shipping. Orders to be shipped via UPS must be received by 4:00 PM for same day shipping. Orders to be shipped via UPS Next Day must be received by 3:00 PM. If an order that qualifies for free freight is to be shipped via truck, per our choice, the order may not ship until the following business day. If you have any questions regarding how your order might be shipped, please contact Customer Service. Orders placed after the deadlines noted above, will ship the following business day. Orders of over $150 shipped within Arizona may be eligible for free freight. Orders of over $200 shipped within California, Colorado, Utah, New Mexico, Nevada and the El Paso, Texas area may be eligible for free freight. All shipments are FOB Phoenix, AZ. Accounts must be in good credit standing to be eligible for free freight. Accounts not meeting this criteria, may experience delays in shipping or be required to pay freight charges. All COD charges are in addition to freight charges and are always the responsibility of the customer. McCreary’s Tees cannot be responsible for any delay by the shipper or for any damages incurred due to such a delay. Third party billing is NOT available for any manner of service or carrier.

DROP SHIP ORDERS
Free freight is available on DROP SHIP orders exceeding $200 from Bella+Canvas or Liberty Bag to addresses within Arizona, California, Colorado, Nevada, New Mexico and Utah. Free freight is available on DROP SHIP orders from Badger Sportswear to the areas listed above on orders exceeding $300. Badger orders ship via FedEx two day service. All orders, including drop ship orders from other warehouses, must qualify on their own for free freight to the areas listed above. There is no free freight program at this time for orders shipped from Sportsman or Independent Trading Company.

RETURNS AND CANCELLED OR REFUSED ORDERS
If you have a problem or discrepancy with an order, contact our customer service department at (602) 470-4200 or (800) 541-1141 for a Return Authorization Number. Please have your invoice available for reference. No returns will be accepted without a valid Return Authorization Number. If goods are returned without a valid Return Authorization Number, the goods will be returned to the customer at the customer’s expense. All refused shipments will be subject to a restocking fee of 15% or $10.00, whichever is greater. If McCreary’s Tees has paid the freight charges for any order that is subsequently refused, the customer will then become liable for any and all freight or shipping fees (both ways) associated with that order. All charges associated with any refused COD shipments must be settled prior the customer’s next order. Cancelled orders already pulled will be subject to a restocking fee of 15% or $10.00, whichever is greater. Pick-up orders not picked up within seven days of order date will be considered cancelled, the goods returned to our stock and the purchaser may incur a re-stocking fee of 15% or $10.00, whichever is greater. Any other fees or charges related to the cancelled order will also be charged to the purchaser. Claims for shortages, damages or defects must be made within five working days of receipt of order. Merchandise may not be returned after 30 days from date of invoice for any reason. Discontinued items may not be returned at any time. It is the responsibility of the PURCHASER to completely check in all orders prior to contacting McCreary’s Tees regarding any problems with the order. ALTERED OR PRINTED GARMENTS ARE NOT RETURNABLE. Garments should be inspected prior to decorating. If the order is shipped to a third party, IT IS STILL THE RESPONSIBILITY OF THE PURCHASER TO HAVE THE ORDER CHECKED FOR ACCURACY. If you receive the wrong items and alter or print them, you will be invoiced for those items. We will then provide the correct items to satisfy the original order and invoice. We may require evidence, photographic or other before authorizing any return for damaged goods.

STORE CREDITS
A store credit will be given when payment is due a customer for any reason. A store credit may be used toward any future purchase any time after the credit has posted in our system. No refunds, cash or other, will be given at any time.

TERMS OF PAYMENT
If you have any questions regarding our payment terms, please contact our Credit Department at (800) 541-1141 or locally at (602) 470-4200. COD. Payment must be made to the UPS driver in the form of a cashier’s check or money order. All COD charges are in addition to freight charges and are always the responsibility of the customer. COD CHECK. With prior approval, customers may make payment to their UPS driver by company check. To apply for check privileges, request an application from your customer service representative or our credit department or go to “Resources” on our website. All COD charges are in addition to freight charges and are always the responsibility of the customer. NET TERMS. Terms are granted only after a fully completed credit application has been submitted and approved by our Credit Department. A finance charge of 1.5% per month will be applied to any balance beyond established terms. We reserve the right to revoke credit terms at any time. CREDIT CARDS. We accept Visa, MasterCard, Discover and American Express. Our pricing is established with the expectation of payment via cash or check. For that reason, Credit Card orders are subject to a cash discount loss of 3%. If a credit card is used to clear a term account, a 3% cash discount loss will be added prior to posting. RETURNED CHECKS. A $30.00 fee will be charged for all returned checks regardless of reason.

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